Channel
For distributors, associations and programme implementers
A different reader than the rest of this site. If you run a counter, a chapter, or a programme, here is what I do, what I want from you, and — more usefully — what I will never do.
If you run a distributor counter
What you get: fewer contractors buying a model that turns out to be ineligible. Fewer returns and exchanges driven by rebate mismatches. Fewer "my customer didn't get the rebate" conversations landing at your counter. Contractor education your reps don't have to deliver.
What it costs you: a table. I would sit at the counter for a morning and answer rebate questions for whoever walks in — including contractors who will never be customers of mine.
I confirm eligibility of the model the contractor chose. I never suggest a different one.
The moment I influence which unit gets bought, I am competing with your core business and the relationship is over. This is in writing here so it does not have to be asked.
If you run a trade association chapter
I would rather present what changed in the programme this year and what is closing, than talk about a service. No pricing, no deck, no signup sheet at the table. The one-pagers are free to reproduce for your members with or without my name on them.
If you administer or implement a programme
I am not a contractor and I am not applying to run anything. I help contractors get their paperwork right, and I would rather learn how you want it done than guess. The thing I most want is your participation handbook — it closes most of what is on my gap register in one document.
The question I will ask on the first call: is there anything in your rules about third-party rebate support I should know? I ask it early, in writing, because a company planning to skirt the rules would avoid asking.
What I will not ask for: an endorsement, your contractor list, a referral, or anything that sounds like access to your customers.